Shipping Information and Return Policy

Shipping Information

1.How much does shipping cost?

Shipping costs are flat rate based on the total amount of your order. Over $300 might incur  more shipping costs and will be determined after ordering. These charges in the table should cover the cost of normal shipping and handling. **For heavier larger items it could be more. If any more shipping and handling is to be due then we will contact you for more shipping payment after shipping rate is calculated** Due to postal rises an increase had to be made in shipping charges.

Shipping in the new section of the website with the shopping cart is calculated by weight and not by this pay table.

$0.01 - $19.99 $10.50
$20.00 - $55.99 $15.50
$56.00 - $120.99 $17.50
$121.00 - $199.99 $23.50
$200.00 - $28.00

2. How long does shipping take?

Please allow 3 to 10 days to ship from other warehouses. sometimes we might have to order products in, this could take 2 or more weeks for us to get a product in. It could take as long as 10 - 20 days to receive most items unless specified to take longer from the Manufacturer's warehouse to ship. Items are shipped by UPS Ground or standard USPS. We do use FedEx if necessary for large items.  Depending on which one is used can possibly create higher shipping costs.

3. Do you ship internationally?

No, we ship within the US, excluding Alaska and Hawaii. Military APO and FPO Addresses are included for most of the products. Products that can not be shipped to APO or FPO will be stated.

We are looking into shipping Internationally though for some items. We can on some products but the costs are high for shipping and we will contact you to see if you still want the items with the additional shipping costs. Our shopping cart is only set up for US zip code shipping, so even if you check out the shipping costs will not be correct.

P.O. Boxes are not allowed except for APO and FPO orders. Additional shipping costs may apply. There will be a service charge in the sales tax area of the sale's invoice. This charge will defer the costs for APO orders.  As USPS costs are sometimes higher than UPS. We will contact you for any additional costs if needed.

4. Do you charge Sales Tax

 CA, AL, KY, and MO Sales tax will be charged for CA, AL, KY or MO  residents. This is not for all products. For items shipped from our warehouse you will be charged KY tax. For items shipped from our suppliers in the other states listed if you reside in that state you will be charged sales tax for that state.

Return Policy

Your satisfaction is important to us! If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us upon receipt of merchandise. You may report a lost, broken or missing item by contacting us.

Return Policy for non-defective, non-broken items

Returns for non-defective, non-broken items must be made within 14 days.

There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.

Returns will not be accepted after 14 days.

Merchandise must be returned in it's original inner packing and must be in resalable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.

More useful information:
""Rag Rug History